Effective Date: [18/12/2025]

Last Updated: [17/12/2025]

Version: 1.0

1. INTRODUCTION

1.1 Purpose of the Policy

This Policy Document establishes the terms, conditions, and guidelines governing the relationship between Pansuk Insurance ("the Company," "we," "us," or "our") and its customers, users, and stakeholders ("you," "your," or "the Policyholder"). This document is designed to:

• Define the rights, obligations, and responsibilities of all parties
• Ensure transparent communication regarding our services and operations
• Establish legal framework for insurance coverage and services
• Protect the interests of both the Company and our customers
• Comply with applicable insurance regulations and data protection laws

1.2 Scope and Applicability

This Policy applies to all insurance products, services, and digital platforms provided by Pansuk Insurance, including but not limited to:

• Insurance policy purchases and renewals
• Online account management and customer portals
• Mobile applications and digital services
• Customer service interactions